{"id":9811,"date":"2018-12-02T21:48:03","date_gmt":"2018-12-02T20:48:03","guid":{"rendered":"https:\/\/thecamels.org\/jak-zadawac-pytania-by-uzyskac-pomoc\/"},"modified":"2021-01-12T13:06:14","modified_gmt":"2021-01-12T12:06:14","slug":"how-to-ask-questions-to-get-help","status":"publish","type":"post","link":"https:\/\/thecamels.org\/en\/how-to-ask-questions-to-get-help\/","title":{"rendered":"How to ask questions to get help?"},"content":{"rendered":"\n<p>Imagine a hypothetical situation. You are alone at home, you write an entry on your blog after a whole day of collecting materials. It seems to be nice and relaxing. <strong>Meanwhile, however, your website is falling!<\/strong><\/p>\n\n\n\n<!--more-->\n\n\n\n<p>Free operation of the site, strange things happen, everything disappears from the screen and unrealized things happen. The page stops responding. With your last strength you dial the support number, <strong>say that it doesn&#8217;t work and you are disconnected<\/strong>.<\/p>\n\n\n\n<p><strong>We start the action!<\/strong> You have managed to call for help over the phone, but without giving any details. First of all, administrators have a problem to determine who is reporting the problem. The number you called from is different from the number you gave us to contact. We call you back, but you do not answer anymore. We have old e&#8209;mails and archives. It&#8217;s hard, but somehow we&#8217;ll find out who called us.<\/p>\n\n\n\n<p>However, we cannot determine which side of the problem is concerned. There are many domains, several instances of WordPress, lost files, thirty giga music, unused plugins, themes, forgotten scripts, Windows installations. Nothing. We are trying.<\/p>\n\n\n\n<p>The first domain has expired, the second one does not exist. On the next one: fifty plugins, twenty motifs. Logs. Thousands of four hundred-four, Notice and Deprecated. The misfortune is complemented by a non-updated version of WordPress running under the <a href=\"https:\/\/thecamels.org\/en\/why-switch-to-php-7-1-7-2\/\"><span>old PHP<\/span><\/a>.<\/p>\n\n\n\n<p>If any of these items are present on your site, please be aware that support may be difficult or no way to help with your esteemed site.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">Spis tre\u015bci<\/p>\n<\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/thecamels.org\/en\/how-to-ask-questions-to-get-help\/#reporting-a-problem-is-like-calling-for-an-ambulance\" >Reporting a problem is like calling for an ambulance<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/thecamels.org\/en\/how-to-ask-questions-to-get-help\/#where-to-report-problems\" >Where to report problems?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/thecamels.org\/en\/how-to-ask-questions-to-get-help\/#how-best-to-report-a-problem\" >How best to report a problem?<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/thecamels.org\/en\/how-to-ask-questions-to-get-help\/#problem-with-access-to-the-server-hosting-cpanel\" >Problem with access to the server, hosting, cPanel<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/thecamels.org\/en\/how-to-ask-questions-to-get-help\/#problem-with-e%e2%80%91mail-account-delivery-of-messages\" >Problem with e&#8209;mail account, delivery of messages<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/thecamels.org\/en\/how-to-ask-questions-to-get-help\/#how-can-we-help\" >How can we help?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/thecamels.org\/en\/how-to-ask-questions-to-get-help\/#how-to-ask-not-to-wander-so-where-and-how-to-look-for-wordpress-help\" >How to ask not to wander? So where and how to look for WordPress help<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"reporting-a-problem-is-like-calling-for-an-ambulance\"><\/span>Reporting a problem is like calling for an ambulance<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Despite the <a href=\"https:\/\/thecamels.org\/en\/server-administration\/\"><span>monitoring of each server<\/span><\/a>, sometimes something does not work properly or unexpectedly. Then you will be contacted by technical support. How quickly a problem is identified may depend, to a large extent, on you.<\/p>\n\n\n\n<p><strong>The more information you provide about a problem, the faster the help will be given to you.<\/strong> Creating a report with a laconic description in the style &#8220;<em>does not work<\/em>&#8220;, will only make the time of handling such an incident lengthen.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"where-to-report-problems\"><\/span>Where to report problems?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Very often we send people writing to us in chat or calling us on the phone to set up a call in the <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/panel.thecamels.org\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span>Customer Panel<\/span><\/a>. Why? This is the only place where we can help you <strong>solve your problem in a safe and quick way<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/thecamels.org\/wp-content\/uploads\/2018\/12\/sredni-czas-odpowiedzi-1024x444.png\" alt=\"Average response time for our technical support.\" class=\"wp-image-8237\"\/><figcaption>Average response time for our technical support.<\/figcaption><\/figure><\/div>\n\n\n\n<p>Przede wszystkim, aby zg\u0142osi\u0107 problemu, nale\u017cy si\u0119 zalogowa\u0107 do panelu. To pozwala nam, na <strong>sprawdzenie kto faktycznie zg\u0142asza problem<\/strong>, oraz jakich us\u0142ug on dotyczy. Logowanie do panelu, mo\u017ce by\u0107 dodatkowo zabezpieczone poprzez <strong>dwusk\u0142adnikowe uwierzytelnienie<\/strong>, co zwi\u0119ksza poziom bezpiecze\u0144stwa.<\/p>\n\n\n\n<p>First of all, to report a problem, you need to log in to the panel. This allows us to <strong>check who actually reports the problem<\/strong> and what services it concerns. Logging into the panel can be additionally secured by <strong>two-factor authentication<\/strong>, which increases the level of security.<\/p>\n\n\n\n<p>When reporting a <em>ticket<\/em>, we very often exchange confidential data, so it is important not to send it via e&#8209;mail or instant messenger. Telephone, email or chat are ideal to talk about offers, server parameters or prices.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"how-best-to-report-a-problem\"><\/span>How best to report a problem?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>First of all, start by creating a new application through the Customer Panel. It is important that it is made from the account where the problematic service is located. Otherwise you will be asked to create a new report from a valid account.<\/p>\n\n\n\n<p>Before writing to us, it is a good idea to look at <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/status.thecamels.org\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span>status.thecamels.org<\/span><\/a>. You will find there the currently ongoing planning work or occurring breakdowns. Perhaps your request is related to this and our administrators are already working on a solution.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"problem-with-access-to-the-server-hosting-cpanel\"><\/span>Problem with access to the server, hosting, cPanel<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>The most common problem with access to the <a href=\"https:\/\/thecamels.org\/en\/dedicated-servers\/\"><span>server<\/span><\/a> or <a href=\"https:\/\/thecamels.org\/en\/hosting\/\"><span>hosting<\/span><\/a> is blocking your IP address. The problem occurs when a wrong password for logging in, e.g. e&#8209;mail, FTP or cPanel service, has been entered many times.<\/p>\n\n\n\n<p>When creating a new request, please give us <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/status.thecamels.org\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span>your IP<\/span><\/a> address from which you are connecting. It will be easier for us to locate and solve the lack of access to the service.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"problem-with-e%e2%80%91mail-account-delivery-of-messages\"><\/span>Problem with e&#8209;mail account, delivery of messages<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>E-mail does not always work perfectly. Sometimes messages <a href=\"https:\/\/thecamels.org\/en\/why-am-i-late-in-the-mail\/\"><span>arrive late or not at all<\/span><\/a>. Hundreds of factors determine the deliverability of messages and unfortunately not all of us can influence them.<\/p>\n\n\n\n<p>When reporting a problem with e&#8209;mail, it is useful to provide information such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>sender&#8217;s e&#8209;mail address<\/li><li>the e&#8209;mail address of the recipient<\/li><li>date and time when complications were observed<\/li><li>describe what the handicaps are<\/li><\/ul>\n\n\n\n<p>It&#8217;s also a good idea to send a header or an example of a problem message. This will help us to help you faster.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"how-can-we-help\"><\/span>How can we help?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If only we can, we try to help you with any reported problem, even if it does not apply to servers. We will try to give you tips on what to do, or we will recommend companies that specialize in this.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"how-to-ask-not-to-wander-so-where-and-how-to-look-for-wordpress-help\"><\/span>How to ask not to wander? So where and how to look for WordPress help<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>On this very interesting topic, you can read on the website of Katarzyna Janoski. This topic was also presented at the 12th WordUp in \u0141\u00f3d\u017a.<\/p>\n\n\n\n<iframe loading=\"lazy\" src=\"\/\/www.slideshare.net\/slideshow\/embed_code\/key\/FY9orG5zWsMCb9\" width=\"860\" height=\"485\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" style=\"border:1px solid #CCC; border-width:1px; margin-bottom:5px; max-width: 100%;\" allowfullscreen=\"\"> <\/iframe>\n","protected":false},"excerpt":{"rendered":"<p>Imagine a hypothetical situation. You are alone at home, you write an entry on your blog after a whole day of collecting materials. It seems to be nice and relaxing. Meanwhile, however, your website is falling!<\/p>\n","protected":false},"author":1,"featured_media":17092,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[150],"tags":[701,700],"class_list":["post-9811","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-hosting-en","tag-thecamels-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to ask questions to get help? - Thecamels.org<\/title>\n<meta name=\"description\" content=\"Check how to report a problem to get meaningful help from the hosting support. 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